M. Lynne Markus is Professor in the Programs in Information Science, affiliated with the Peter F. Drucker Graduate Management Center, The Claremont Graduate School, and Consultant to the RAND Corporation. Her research focuses on the role of information technology in organizational performance and change. She has also taught at UCLA, MIT, and the Nanyang Technological University (Singapore), and consulted with Arthur D. Little, Inc.

Dr. Markus is the author of Systems in Organizations: Bugs and Features and has contributed articles to The Information Society, Information, Technology and People, Management Science, Communication Research, Communications of the ACM, Management Information Systems Quarterly, and Interfaces.

Dr. Markus has served on the editorial boards of Organization Science, Information Systems Research, Information, Technology and People, and Management Information Systems Quarterly. She has received grants and contracts from the National Science Foundation, the Office of Technology Assessment (U.S. Congress), and the Advanced Practices Council of the Society for Information Management on research on the use, impacts, and effective implementation of information technologies.

Markus holds a B.S. in Industrial Engineering from the University of Pittsburgh and a Ph.D. in Organizational Behavior from Case Western Reserve University.

M. Lynne Markus also has a personal home page.

E-mail: MarkusM@CGS.edu