Library Services Survey of VCU Northern Virginia Users

This is a research study of student and faculty knowledge of and satisfaction with library services performed by the VCU Libraries. Its purpose is to (1) measure satisfaction with library services, (2) identify service delivery problem areas, (3) assess user awareness of these services, and (4) to help prioritize these services for the future. Your participation is voluntary. You may choose to discontinue participation at any time and you can decline to answer any question. This survey is anonymous. Your name will not be linked to your responses. It is possible that you could be identified by someone in the VCU Libraries who recognizes a problem described in your narrative replies and recalls your name. It is unlikely, however, that this will ever occur.

Thank you for taking the time to share your thoughts! Your comments and feedback will help us to improve the library services offered to the Northern Virginia Social Work program.

VCU IRB #02491

1. Please tell us what your status is:
Student
Faculty or Staff

2a. Have you attended a library orientation session for NOVA Social Work students and faculty?
YES
NO
Did not know about the service

2b. If you answered YES, please rate this service (library orientation):
Excellent
Good
Average
Fair
Poor

2c. Please include any comments you have about this service (library orientation):

3a. Have you searched the library databases (InfoTrac, Social Work Abstracts, etc.) in your studies?
YES
NO
Did not know about the service

3b. If you answered YES, please rate this service (access to library databases):
Excellent
Good
Average
Fair
Poor

3c. Please include any comments you have about this service (access to library databases):

4a. Have you used the article delivery service whereby articles are mailed or faxed for free from Richmond to NOVA Social Work students and faculty?
YES
NO
Did not know about the service

4b. If you answered YES, please rate this service (article delivery):
Excellent
Good
Average
Fair
Poor

4c. Please include any comments you have about this service (article delivery):

5a. Have you used the book delivery service whereby books are mailed for free from Richmond to NOVA Social Work students or faculty?
YES
NO
Did not know about the service

5b. If you answered YES, please rate this service (book delivery):
Excellent
Good
Average
Fair
Poor

5c. Please include any comments you have about this service (book delivery):

6a. Have you had a librarian-taught instruction session for a specific class (such as SLWK 609)?
YES
NO
Did not know about the service

6b. If you answered YES, please rate this service (librarian-taught instruction for specific classes):
Excellent
Good
Average
Fair
Poor

6c.Please include any comments you have about this service (librarian-taught instruction for specific classes):

7a. Have you asked for reference or research help (phone, e-mail, LiveHelp Internet Chat, 1-800 number) from the VCU Libraries? Please check ALL that apply:
Phone
E-mail
LiveHelp Internet Chat
1-800 number
No, I haven't asked for any help
Did not know about the service

7b. If you answered YES, please rate this service:
Excellent
Good
Average
Fair
Poor

7c. Please include any comments you have about this service (research and reference help):

8a. Have you used the VCU Libraries electronic reserves service?
YES
NO
Did not know about the service

8b. If you answered YES, please rate this service (electronic reserves):
Excellent
Good
Average
Fair
Poor

8c. Please include any comments you have about this service (electronic reserves):

9. What other library services should be offered to NOVA Social Work students and faculty?

10. Please include any other comments you have about the VCU Libraries support of NOVA Social Work students and faculty:

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Dan Ream - Head, Education and Outreach Services
Email: dream@vcu.edu
Updated May 14, 2002